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Bitrix24 consulting

We set up Bitrix24 with only the modules you need, in a way your team finds easy to use.

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In short

What is Bitrix24 consulting? The answer in one paragraph.

Roicool's Bitrix24 consulting covers the cloud versus on-premise decision, CRM pipelines and fields, automation with robots and triggers, messaging and phone integrations through Open Channels, web forms, reporting and training. Unused modules are hidden and the interface is simplified.

Last updated: 20 October 2026View as Markdown

You use Bitrix24, but the team finds the interface complicated.

Four problems we solve.

  • You use Bitrix24, but the team finds the interface complicated.

  • Phone and messaging conversations aren't logged in the CRM.

  • Leads are assigned and followed up by hand.

  • You want the CRM and task management in one place.

Scope

What we do

01Setup
01

Setup

Pipelines, stages, fields and user roles; hiding unused modules.

Deliverable · Process document
02Automation
02

Automation

Assignment, reminder and stage rules with robots and triggers.

Deliverable · Configured Bitrix24
03Communication channels
03

Communication channels

Open Channels, phone and messaging integrations; for details see call tracking and WhatsApp integration.

Deliverable · Automations and channel
04Web and ads
04

Web and ads

Web forms and ad leads flowing into the CRM, source tracking.

Deliverable · Reports and training
05Reporting and training
05

Reporting and training

Sales reports and role-based training.

Price: by scope, written in the proposalAsk for a proposal

Sales pipeline: the rules run between the stages

Example flow: 8 anonymous deals move through New → Preparing documents → Invoice → Final negotiations → Deal won, and at each of the 4 steps an automation rule we build fires.

  • Bitrix24
  • WhatsApp
  • Telephony

Example flow

  1. New2

    Gate New → Preparing documents: Open channel message → lead created

    • RetailTRY 250–500k
    • Real estateTRY 100–250k
  2. Preparing documents2

    Gate Preparing documents → Invoice: Lead converted → deal + task

    • TourismTRY 250–500k
    • RetailTRY 100–250k
  3. Invoice2

    Gate Invoice → Final negotiations: Invoice paid → final negotiations

    • ClinicTRY 25–50k
    • Real estateTRY 0.5–1m
  4. Final negotiations1

    Gate Final negotiations → Deal won: Deal won → robot: satisfaction survey

    • ClinicTRY 50–100k
  5. Deal won1

    • TourismTRY 50–100k

Cases

Results, with their method. One case from this service.

All case studies
  • SESTEK
  • SaaS

SESTEK: how we connected Webflow forms to Dynamics 365

We connected SESTEK's Webflow forms not straight to the CRM but to a Webflow Cloud app on the site's domain; only this server layer talks to Microsoft Dynamics 365, and the browser never does. The forms are React code components managed from the Designer, on a bilingual CMS whose folder and item slugs are largely translated.

Read the SESTEK case

Team and proof

The team that does the work, the result we measured. Our rating and our badges can be checked.

Clutch reviewsClutch
5.0★★★★★8 verified reviews

“Roicool knew what they were doing and were ready to answer our questions with their expertise anytime.”

Sena Miskioğlu, SESTEK Marketing Manager ·
Clutch profile
Team

Strategy, content, development and measurement in one team.

projects
13
cases
9
Zehra AdaşManaging Partner · Owner of this service

Guide. What to know about Bitrix24.

· Managing Partner · Updated 20 October 2026 · 1 min read

A good fit: companies that want task and communication tools on the same platform as the CRM, and that sell a lot by phone and messaging.

Not a good fit: teams looking only for a platform centred on marketing automation.

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Frequently asked questions

  1. Bitrix24 cloud or on-premise?

    Bitrix24 comes as a cloud version and as a version installed on your own server. We weigh up together which one fits your data residency, customisation and maintenance needs.

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  2. Is Bitrix24 only a CRM?

    No. Alongside the CRM it includes task and project management, communication and collaboration tools. Limiting which modules are used at setup makes adoption easier.

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  3. Can WhatsApp and phone be connected to Bitrix24?

    Bitrix24 supports messaging apps and telephony integrations through Open Channels. How each channel is connected depends on the provider and the account type.

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  4. Can automation be set up in Bitrix24?

    Yes. Robots, triggers and business processes can automate lead assignment, reminders and stage changes.

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  5. What if our team finds Bitrix24 too complex?

    We trim the interface down to the modules you use, set up role-based views and start with short training sessions.

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Question not here? Write to us

Let’s start

Let’s find where to start, together.

In a 30-minute intro call we listen to your goals and agree on the right first step.