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CRM consulting

We build a CRM your team uses every day, one that carries every marketing lead through to the sale.

  • HubSpot
  • Zoho CRM
  • Bitrix24
  • Salesforce

Lead3

  • Manufacturing & exportTRY 250–500k
  • EducationTRY 100–250k

MQL2

  • LogisticsTRY 250–500k

SQL2

  • SaaSTRY 25–50k
  • EducationTRY 0.5–1m

Proposal1

  • SaaSTRY 50–100k

Customer1

  • LogisticsTRY 50–100k
Form received → assign to a repExample flow

Last updated

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In short

What is CRM? The answer in one paragraph.

Roicool's CRM consulting starts with sales process design and covers CRM selection, setup, data migration, web form and ad integrations, automation, reporting and team training. Qualified-lead and sales data from the CRM is sent back to Google Ads and Meta so that ads optimise for revenue.

Last updated: 20 October 2026View as Markdown

Customer data is everywhere. What is your sales team tracking?

Five problems we solve.

  • Leads get lost

    Forms sit in an inbox.

  • Invisible pipeline

    Deal stages are a guess.

  • Marketing vs sales

    Form fills and qualified leads differ.

  • Nobody uses the CRM

    The team is back in spreadsheets.

  • Ads don't know sales

    Campaigns optimise for form fills.

Sales pipeline: the rules run between the stages

Example flow: 8 anonymous deals move through Lead → MQL → SQL → Proposal → Customer, and at each of the 4 steps an automation rule we build fires.

  • Looker Studio
  • Zoho CRM

Example flow

  1. Lead2

    Gate Lead → MQL: Form received → assign to a rep

    • Travel and tourism marketingTRY 250–500k
    • Digital marketing for manufacturers and exportersTRY 100–250k
  2. MQL2

    Gate MQL → SQL: Lead score ≥ 60 → SQL

    • Digital marketing for logisticsTRY 250–500k
    • Travel and tourism marketingTRY 100–250k
  3. SQL2

    Gate SQL → Proposal: Proposal opened → Slack alert

    • SaaSTRY 25–50k
    • Digital marketing for manufacturers and exportersTRY 0.5–1m
  4. Proposal1

    Gate Proposal → Customer: Contract signed → onboarding task

    • SaaSTRY 50–100k
  5. Customer1

    • Digital marketing for logisticsTRY 50–100k

Cases

Results, with their method. One case from this service.

All case studies
  • SESTEK
  • SaaS

SESTEK: how we connected Webflow forms to Dynamics 365

We connected SESTEK's Webflow forms not straight to the CRM but to a Webflow Cloud app on the site's domain; only this server layer talks to Microsoft Dynamics 365, and the browser never does. The forms are React code components managed from the Designer, on a bilingual CMS whose folder and item slugs are largely translated.

Read the SESTEK case

Team and proof

The team that does the work, the result we measured. Our rating and our badges can be checked.

Clutch reviewsClutch
5.0★★★★★8 verified reviews

“Roicool knew what they were doing and were ready to answer our questions with their expertise anytime.”

Sena Miskioğlu ·
Clutch profile
Case result

For SESTEK we build the CRM integrations that connect its US-market enterprise website to its sales and customer systems.

Team

Strategy, content, development and measurement in one team.

projects
13
cases
9
Zehra AdaşManaging Partner · Owner of this service

Process

How we work

1/7

Process design

The current sales process on paper: where leads come from, who owns them, which stages they pass.

2/7

Selection or audit

Choosing a new CRM or auditing the current setup.

3/7

Setup

Objects, fields, pipelines, users and permissions.

4/7

Migration

Validated data migration from the old system where needed.

5/7

Integrations

Web forms, ad lead forms, email, phone, analytics; sales data fed back to ad platforms.

6/7

Automation and reporting

Assignment, reminders, stage rules; leadership and sales reports.

7/7

Training and adoption

Role-based training, usage tracking in the first weeks.

Guide. What to know about CRM.

· Managing Partner · Updated 20 October 2026 · 4 min read

What is CRM consulting?

CRM consulting is the work of choosing the right CRM, setting it up, migrating your existing data and making sure your team actually uses it, so that customers, leads and sales live in one system. The goal is not to install software but to make the sales process visible and measurable: which stage every deal is at, who owns it and which marketing channel it came from, on one screen.

Which CRM fits you?

The right CRM is not the one with the most features; it is the one that fits your team's size, your sales process and the other tools you use. We choose against your own process scenarios, not the impression a demo leaves.

CRMWorth considering forWhat stands out
HubSpotTeams that want marketing and sales on one platformMarketing automation and ease of use
Zoho CRMCompanies looking for a flexible, cost-controlled setupA wide app family (Zoho One)
Bitrix24Teams that want tasks and internal communication next to the CRMCRM, projects and communication in one place
SalesforceOrganisations with complex processes and large teamsDeep customisation and a broad ecosystem
Microsoft Dynamics 365Organisations running on MicrosoftIntegration with Office and ERP
PipedriveSales teams that want a simple pipelineA visual sales pipeline

Comparisons: HubSpot vs Zoho, HubSpot vs Salesforce, Zoho CRM vs Bitrix24, Pipedrive vs HubSpot. For the selection steps: How to choose a CRM.

How does the setup work?

A good CRM setup starts with the process, not the software. The steps:

Rest of the guide5 sections · 3 min read
  1. Process map: We write down the sales stages, the owners and what counts as a "lead" and an "opportunity".
  2. Data model: We build the fields, modules and record types around the process, and open no field you don't need.
  3. Data migration: We clean, de-duplicate and move your existing records (CRM migration, CRM migration checklist).
  4. Integrations: We connect web forms, email, phone and WhatsApp records, and the ad platforms.
  5. Automations and reports: We set up assignment, follow-up tasks and sales dashboards.
  6. Training and rollout: We train the team on its own scenarios and watch adoption with you in the first weeks.

Lead scoring and automation

Lead scoring gives every potential customer a score based on profile and behaviour, so sales talks to the most ready ones first. The profile score measures fit with your ideal customer profile (ICP): industry, company size, job title. The behaviour score measures interest: which pages they visited, which form they filled in, how they engage with emails.

Automation takes repeated work off the team: assigning a new lead to the right person, creating follow-up tasks, notifying on stage changes, starting email sequences. Our rule is simple: the process comes first, then the automation; automating the wrong process only makes mistakes faster.

Bringing marketing and sales together in the CRM

The biggest benefit of a CRM is that marketing can see which channel actually brings sales. We carry the source information from the form (UTM, campaign, channel) into the CRM record; when a deal closes, it is sent back to the ad platforms as an offline conversion. Campaigns then optimise for sales, not form fills.

Marketing and sales using the same definitions and the same report is the core of RevOps: one definition of a "qualified lead", and both teams look at the same number.

What happens in the first 90 days?

  1. Days 0–30: A process workshop, the CRM choice or an audit of the current system, the data model and the setup.
  2. Days 31–60: Data migration, integrations, the first version of the automations and team training.
  3. Days 61–90: Reports and dashboards, tuning lead scoring on real data, adoption tracking and improvements.

How to choose a CRM consultant

The right consultant doesn't sell you software; they set up the system that fits your process and make sure your team uses it. Get clear answers to these questions:

  • Do they push one CRM? Do they compare the options against your scenarios?
  • Do they start with process analysis? Or go straight to the setup?
  • Who does the data migration? Is cleaning and de-duplication in scope?
  • Can they connect marketing data? Are forms, ad platforms and offline conversions included?
  • Is there training and adoption tracking? Who will manage the system after the setup?

To make the decision step by step, see our e-book CRM selection and migration guide.

Problems we solve

Leads get lost

Forms land in an inbox; who called whom and what was said is not recorded.

The pipeline is invisible

Which deal is at which stage and when it will close is a guess.

Marketing and sales speak different numbers

Marketing reports form fills, sales reports qualified leads; they don't match.

The CRM exists but nobody uses it

The team went back to its spreadsheets.

Ads don't know about sales

Campaigns optimise for form fills, not revenue.

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Frequently asked questions

  1. What does CRM consulting cover?

    Sales process design, CRM selection, setup and customisation, data migration, web form, ad and email integrations, automation, reporting and team training. We set the scope by your current process and tools.

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  2. Which CRMs do you work with?

    HubSpot, Zoho CRM, Bitrix24, Salesforce, Microsoft Dynamics 365 and Pipedrive. We are not tied to one tool; we choose together based on your process, team and budget.

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  3. How do you connect the CRM to marketing?

    We connect web forms and ad lead forms to the CRM, record each lead's source, and send qualified-lead and sales data from the CRM back to Google Ads and Meta, so ads can optimise for sales.

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  4. What if our team doesn't use the CRM?

    A CRM is worth the data in it. We design the setup with the sales team, keep required fields to what is really needed, train the team and watch usage in the first weeks.

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  5. Should we fix our current CRM or move to a new one?

    Usually we audit the current system first: most problems come from the setup, not the tool. If the tool really can't meet the need, we plan the move.

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  6. How do you handle data protection?

    We make sure marketing consents are stored in the right fields, access rights are set and retention periods are defined. The legal assessment of where data is stored is done with your legal counsel.

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In a 30-minute intro call we listen to your goals and agree on the right first step.