- Process map: We write down the sales stages, the owners and what counts as a "lead" and an "opportunity".
- Data model: We build the fields, modules and record types around the process, and open no field you don't need.
- Data migration: We clean, de-duplicate and move your existing records (CRM migration, CRM migration checklist).
- Integrations: We connect web forms, email, phone and WhatsApp records, and the ad platforms.
- Automations and reports: We set up assignment, follow-up tasks and sales dashboards.
- Training and rollout: We train the team on its own scenarios and watch adoption with you in the first weeks.
Lead scoring and automation
Lead scoring gives every potential customer a score based on profile and behaviour, so sales talks to the most ready ones first. The profile score measures fit with your ideal customer profile (ICP): industry, company size, job title. The behaviour score measures interest: which pages they visited, which form they filled in, how they engage with emails.
Automation takes repeated work off the team: assigning a new lead to the right person, creating follow-up tasks, notifying on stage changes, starting email sequences. Our rule is simple: the process comes first, then the automation; automating the wrong process only makes mistakes faster.
Bringing marketing and sales together in the CRM
The biggest benefit of a CRM is that marketing can see which channel actually brings sales. We carry the source information from the form (UTM, campaign, channel) into the CRM record; when a deal closes, it is sent back to the ad platforms as an offline conversion. Campaigns then optimise for sales, not form fills.
Marketing and sales using the same definitions and the same report is the core of RevOps: one definition of a "qualified lead", and both teams look at the same number.
What happens in the first 90 days?
- Days 0–30: A process workshop, the CRM choice or an audit of the current system, the data model and the setup.
- Days 31–60: Data migration, integrations, the first version of the automations and team training.
- Days 61–90: Reports and dashboards, tuning lead scoring on real data, adoption tracking and improvements.
How to choose a CRM consultant
The right consultant doesn't sell you software; they set up the system that fits your process and make sure your team uses it. Get clear answers to these questions:
- Do they push one CRM? Do they compare the options against your scenarios?
- Do they start with process analysis? Or go straight to the setup?
- Who does the data migration? Is cleaning and de-duplication in scope?
- Can they connect marketing data? Are forms, ad platforms and offline conversions included?
- Is there training and adoption tracking? Who will manage the system after the setup?
To make the decision step by step, see our e-book CRM selection and migration guide.
Problems we solve
Leads get lost
Forms land in an inbox; who called whom and what was said is not recorded.
The pipeline is invisible
Which deal is at which stage and when it will close is a guess.
Marketing and sales speak different numbers
Marketing reports form fills, sales reports qualified leads; they don't match.
The CRM exists but nobody uses it
The team went back to its spreadsheets.
Ads don't know about sales
Campaigns optimise for form fills, not revenue.